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Shipping & Returns

SHIPPING

Singapore:


Free - For order of S$80 & above


Or

S$3.50 (below 5kg) for Singpost Smartpac or local courier services. 

Estimated arrival: 3 - 5 working days (SG) 



International:

Free - For order of S$400 & above

Or

Shipping Cost will be calculated upon check out.  

Estimated arrival: 5 - 10 working days (DHL Express Worldwide)

Depending on location, shipping period maybe longer.  We will keep you posted with the estimated arrival details.


RETURN POLICY

We offer returns for store credit for full priced items only. A Store Credit will be issued within 14 business days from when we receive your parcel.

 

Please note that shipping costs will not be refunded and the store credits returned are non-exchangeable for cash.

For any returns, please email us at 
hello@youliving.com.sg within 5 days, upon receiving of order.

Items must be returned within 12 days from the ship out date (Singapore) and 21 days from the shipping out date (International). Please indicate your order number, the item you wish to return and the reason for return. Our customer service team will get back to you within two working days.

For local customers, you may wish to return the item directly to our showroom:

28, Perak Road, Singapore (208145)
Opening hours: Wednesday till Sunday, 12 noon to 7pm

All items must be returned in the same condition you receive with tags and packaging intact.

It is the customer's responsibility to ensure the safe return of the package. Therefore, it is highly recommended to return the item(s) by Signed For (Registered) post or other traceable service such courier deliveries. Any shipping costs will be borne by the customer.

Once your returned Product has been checked, we will send you an e-mail letting you know if the Product has been accepted. We will then proceed with refunding your money in the form of store credit.

You Living will not be liable for any mail lost via non-traceable methods.

If the items are returned to us in the timescale stipulated and in the same condition as they were originally sent, your return will be processed.
Returns will only be processed for item with its tag intact, unworn, unwashed, unaltered. Requests for exchanges for apparels which do not meet all mentioned conditions will be duly declined.

All items not returned to us within the stipulated time frame or not in original condition will be rejected and sent back to you. Shipping cost will be bore by customer if such an incident occur.